 "The Problem Solver" — how to solve any management problem
"The Problem Solver" is a unique way of solving problems. It is based on a simple method of communication that ensures that all the facts of the problem are discovered, sorted into priorities and, most importantly, communicated to all concerned. It assembles the facts of the problem, analyses and determines the causes, and finally states a plan for implementing a valid solution.
Along the way there is a thorough examination of all the factors contributing to the problem. The result is a solution which will work.
For an in-depth description of the package
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